Privacy Policy

Last updated: September 2026

NumPool ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at numpool.com.

1. Information We Collect

We collect information you provide directly to us, including:

Account information: Your email address and password when you register.
Payment information: Transaction amounts and payment references. We do not store card numbers, payments are processed by Flutterwave, Korapay and NOWPayments.
Order data: Virtual numbers ordered, services selected, countries chosen, and SMS codes received.
Usage, referral and security data: IP address, browser and operating system type, browser and visitor identifiers, referring website, campaign tags, landing page, login attempts, purchase timestamps, pages visited, and time of access. We use this information to understand how visitors find NumPool, improve the service, protect accounts, and investigate disputed activity.

2. How We Use Your Information

We use the information we collect to:

Provide, operate and maintain our services
Process your transactions and send you related information
Send you transactional emails (account verification, order confirmations)
Respond to your comments and questions
Monitor and analyse usage patterns to improve our services
Detect and prevent fraudulent transactions

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances:

Service providers: Payment processors (Korapay, Flutterwave, NOWPayments), email delivery (Resend), and SMS number providers (SMSBower) strictly to fulfil your orders.
Legal requirements: If required by law or to protect our rights.

4. Data Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords (bcrypt), and secure payment processing. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your account data for as long as your account is active. Order and transaction records are retained for up to 2 years for accounting purposes. Login and device security records are retained for up to 90 days. Referral analytics are retained for up to 13 months. You may request deletion of your account and associated data here.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data
Opt out of any marketing communications

7. Cookies

We use local browser storage for authentication, language preferences, security identifiers, and first-party referral analytics. We do not use these identifiers to sell personal information.

8. Third-Party Services

Our service integrates with third-party platforms for payment and SMS delivery. Their use of your information is governed by their respective privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@numpool.com
WhatsApp: +1 850 502 6417