Shipping policy

Shipping + Exchanges

Economy Shipping:

Most orders ship within 1-2 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact support@lanxel.com for a status update. Please note that all shipping companies are experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.

International Shipping

We send most international packages via UPS. You can see the total landed cost (included duties and taxes) at checkout. 

International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Brooklyn Candle Studio have no control over these circumstances. 

Refunds + Exchanges

At Lanxel Candle Studio, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Lanxel Candle Studio within 7 days of delivery.

You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.

In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at support@lanxel.com for further details.

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